Join the Twitch Science Team

We explore our community, study our platform, and identify opportunities to make Twitch better than ever.

Our Work

Twitch's Science team is a small group within Twitch charged with helping the company make effective product decisions driven by rigorous research.

Our work powers decision-making at all levels of the company; we're always hearing about how excited people are to see our latest work.

Check out some of our recent projects!

“They're brought in on almost every product decision that gets made, because you can't make good decisions without understanding the data behind it” - Emmett Shear, Twitch CEO

Our Team

We're Growing!

We figure out the right questions to ask about our product, how to efficiently answer them, and make recommendations about what should happen next. We explore how specific product features are performing and help guide products teams in promising directions. We also have significant autonomy to design and conduct research projects about how the Twitch community and product work and help the company think about the big picture.

Responsibilities

  • Work with product leaders to design efficient experiments that help us decide what to build and whether what we built is working.
  • Design statistical models that help us see into the future and predict the impact of product decisions.
  • Communicate your results to diverse audiences at Twitch with effective writing, visualizations, and presentations.
  • Be a champion for high quality data-driven decision-making on your team and throughout the company.
  • Manage your own process: identify and execute on high impact projects, triage external requests, and make sure you bring projects to conclusion in time for the results to be useful.

Responsibilities

  • Work with product leaders to design efficient experiments that help us decide what to build and whether what we built is working.
  • Design statistical models that help us see into the future and predict the impact of product decisions.
  • Communicate your results to diverse audiences at Twitch with effective writing, visualizations, and presentations.
  • Be a champion for high quality data-driven decision-making on your team and throughout the company.
  • Manage the process of your team: help team members identify and execute on high impact projects, triage external requests, and make sure you bring projects to conclusion in time for the results to be useful.
  • Be a technical leader and mentor for your team; help those around you do great work on high leverage projects.

Requirements

  • Experience working with event-based product usage data in some capacity. Professional work as a Data Scientist at a web/mobile product company is preferred, but relevant independent projects and academic work is useful.
  • Strong technical data skills including experience with a SQL dialect and experience building tools and automation to clean, transform, merge, and visualize data in a procedural language
  • You can teach us something new! We love to hire people who are way more knowledgeable than us in some area and can be good teachers and mentors.

Requirements

  • Three or more years of experience in a Data Science role including hiring/retaining top tier research staff and technical leadership.
  • Experience working with event-based product usage data, ideally as a Data Scientist at a web/mobile product company.
  • Strong technical data skills including experience with a SQL dialect and experience building tools and automation to clean, transform, merge, and visualize data in a procedural language
  • You can teach us something new! We love to hire people who are way more knowledgeable than us in some area and can be good teachers and mentors.

Bonus Points

  • You already know a lot about online communities, games, or Twitch.

Bonus Points

  • You already know a lot about online communities, games, or Twitch.

Good product decisions begin with a deep understanding of user needs. Twitch’s user experience research team provides key insights that guide the product development process from ideation to launch, and conducts strategic generative research that shapes product roadmaps and sparks ideas for new features.

We figure out the best method and approach to answer product questions, deliver actionable results and recommendations to our internal partners, and work closely with viewers and broadcasters to understand their experiences. We offer a qualitative perspective to answer the “whys” and “hows” surrounding user behavior across Twitch. And we help lead a user-centered design process through iterative, evaluative research.

Data is central to Twitch’s decision-making process, and our analytical and reporting tools are critical to our success. We are seeking a talented product manager who will lead the effort to create effective self-service data tools that will be used and valued throughout the company.

This product manager will work with data scientists, analysts, engineers and business stakeholders to support vendor selection, implementation and ongoing development of reporting solutions that will connect all Twitch employees with important business data. You will be leading the way with the support of a strong engineering team that oversees the data platform.

Responsibilities

  • Design and conduct qualitative and ethnographic studies that inform product design and strategy; translate data into results that have a clear, direct impact on product development
  • Advise product leaders on research opportunities and best practices at all stages of an agile product development process
  • Effectively communicate research findings to diverse audiences through writing and presentations; represent user research in key product discussions
  • Manage your own process: identify and execute on high-impact projects, triage external requests, and bring projects to conclusion in time for the results to be useful

Responsibilities

  • Own the product vision and strategy for tools that will allow us to surface our company’s high-volume user behavior data in valuable new ways
  • Evaluate, select, implement and maintain our long-term vision for analytical and reporting tools
  • Collaborate with stakeholders throughout the company to understand requirements
  • Define the migration path from deprecated reports to new ones
  • Develop and prioritize the roadmap for the ongoing creation of new functionality
  • Design and manage a process to ensure that work gets done well and on time
  • Invest in education and documentation that will help your customers do great self-serve data work

Requirements

  • Experience with a variety of industry-focused qualitative research methods, such as semi-structured interviews, contextual inquiries, usability studies, diary studies, unmoderated remote studies, paper prototyping and surveys. Previous experience applying these methods directly to the product development process is highly preferred
  • Understanding of qualitative analysis and reporting methods suitable for the fast pace of industry; ability to quickly shift the methodology and scope of research projects to meet short deadlines while collecting the best possible data and delivering actionable results
  • Previous experience working with human research subjects; experience with a mix of lab-based studies, fieldwork and online research desirable; ability to effectively create screening criteria, recruit research participants, build rapport, and moderate studies
  • Background in HCI, sociology, applied anthropology, social psychology, design research or related field; advanced degree preferred
  • You can teach us something new! We love to hire people who are way more knowledgeable than us in some area and can be good teachers and mentors

Requirements

  • Extensive experience in a product management role and proven success bringing a new data-related product to life, from concept through execution and maintenance
  • Extensive experience working with SQL in a reporting capacity
  • Experience with a variety of reporting platforms and analytical tools, especially when used in conjunction with user behavior data
  • Excellent verbal and written communication skills

Bonus Points

  • You already know a lot about online communities, games, or Twitch.
  • Experience in a consumer-focused data-driven organization in a quantitative capacity.

Bonus Points

  • You already know a lot about online communities, games, or Twitch.

Responsibilities

  • Work with Twitch leadership to identify new opportunities to serve business needs through analysis and reporting
  • Provide guidance to team members to ensure alignment of the analytics agenda with corporate goals
  • Define clear standards and processes for hiring, promotion, and transfers
  • Be a mentor for analysts on your team and help them grow technically and professionally, and ensure that best practices are shared across the team
  • Maintain a culture of high quality output and exceptional customer service for internal stakeholders
  • Design and manage a process for your team to ensure that work gets done well and on time
  • Identify opportunities for developing new data sources, and provide technical leadership around making those data sources high quality and broadly available

Requirements

  • Experience directly managing a team of analysts including hiring, mentorship, promotion, reviews, and compensation
  • Proven track record of using data to generate insight and drive business results.
  • Fluency in data analysis and communication around data, including time series analysis, experimentation, cohort analyses, visualization, and defining KPI strategy for your busines
  • Experience working with SQL in a reporting capacity

Bonus Points

  • You already know a lot about online communities, games, or Twitch.

Perks

Apply via email!

datascience@twitch.tv